If you are not 100% happy we offer refund in the form of exchange only. A credit for the full purchase amount (not including
freight charge) is given to be used for any other item in our store.
Credits are only given if the products:
- Have a fault that the customer could not have known about at the time of purchase
- Do not do the job the customer was led to believe they would
- Do not match a sample they were shown
- Aren't as they were described
A credit will not be given if:
- No proof of purchase is offered
- The customer simply changes their mind
- The customer bought them for someone else who doesn't want them
- The goods have been damaged after the purchase
- The goods were ordered in specially for the customer
All returned goods must be in original condition (as sold), be in the original packaging complete with the warranty card
and owner's manual, and show no signs of wear or abuse.