398 Victoria St
Richmond 3121
VIC AU
Tel 03 94283255
Fax 03 94289563

HOW TO ORDER. STORE POLICIES

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Orders will normally be shipped in 2-3 working days subject to availability. If the item is temporarily out of stock, you will be contacted to discuss options.

We ship with TNT road express or registered post to your door and all items are fully insured. Although we take all possible precautions to provide accurate shipping costs through this website, pricing is calculated for the state of Victoria, and additional charges may apply. For regional orders or orders, outside of Australia, P.O.A. (Price on Application) applies - email us for a quote!

If you're unsure, please email us for a quote prior to placing your order.

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You can order anything from our site in three ways:

1. Online - for credit card payments only.
Online payments are processed securely with EWAY. We will contact you to discuss colour/finish preferences (if necessary). We accept Mastercard/Visa/Amex

PLEASE NOTE: We protect the security of your credit card number during transmission by using Secure Socket Layer (SSL) software. All credit card orders are subject to extensive verification and fraud checking, which may require you to send us documents including drivers license and credit card statements. If you do not have access to fax or scanning facilities, or do not wish to disclose such information, we recommend payment via Direct Bank Transfer as a safer and faster alternative.

2. Phone Orders.
Call Drummers Paradise direct on 03 94283255 for prompt phone ordering with a real person.

3. Direct Deposit.
You can transfer money from your account to ours by doing a direct deposit by way of phone banking, net banking or by going to your local bank (please fax us a copy of the deposit slip if possible).

Our fax no. is 03 94289563

Our bank details are :

  • Account Name: Paradise Music
  • Bank: National Australia Bank
  • Branch: Melbourne
  • BSB Number: 083347
  • Account Number: 684621026

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If you are not 100% happy we offer refund in the form of exchange only. A credit for the full purchase amount (not including freight charge) is given to be used for any other item in our store.

Credits are only given if the products:

  • Have a fault that the customer could not have known about at the time of purchase
  • Do not do the job the customer was led to believe they would
  • Do not match a sample they were shown
  • Aren't as they were described

A credit will not be given if:

  • No proof of purchase is offered
  • The customer simply changes their mind
  • The customer bought them for someone else who doesn't want them
  • The goods have been damaged after the purchase
  • The goods were ordered in specially for the customer

All returned goods must be in original condition (as sold), be in the original packaging complete with the warranty card and owner's manual, and show no signs of wear or abuse.

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The personal information you provide us with is used for the following :

  • Processing your orders or applications
  • Providing you with products and/or services requested
  • Billing you or administering your account
  • Dealing with requests, enquiries or complaints and other customer care related activities

We may also use customer information to enable us to market our products and services to customers, where customers have given consent to do so, and customers can “unsubscribe” by selecting this option on any emails received from us.

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Drummers Paradise will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Prices valid only whilst current stocks last. All prices are subject to change without notice. All retail prices listed are those as printed by the wholesaler/manufacturer. All discounts are calculated from these published price lists.

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